Payment Information Security and Protection Policy

We acknowledge that when you purchase MathQ products and services online, you are placing significant trust in us. We highly value this trust and prioritize the security and confidentiality of your payment information above all else.

MATHQ uses industry-standard SSL (Secure Sockets Layer) technology to secure every interaction with our billing system, ensuring the protection of your personal and payment information. Additionally, we utilize firewalls to safeguard all stored information and encrypt sensitive payment details.

Neither MATHQ nor our payment partners will disclose or sell your personal information. This information is exclusively used for its intended purposes. For further details, please refer to our “Privacy Policy”.

Ensuring the Security of Your Payment Information

We have implemented comprehensive technical, security, and organizational measures to safeguard the personal payment information collected through our services. By employing industry-standard security protocols, we ensure the protection of your payment information against unauthorized access, public disclosure, misuse, damage, or loss. Our dedication to protecting your personal payment information includes the following reasonable and feasible measures:

1. We utilize industry-standard Secure Sockets Layer (SSL) technology to encrypt payment information. Additionally, we conduct regular reviews of our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access or tampering with the settlement system.
2. In compliance with relevant regulatory requirements, we have appointed a Personal Information Protection Officer and established a dedicated Personal Information Protection Unit. We have also implemented comprehensive internal control management processes. Adhering to the principle of least privilege, we strictly regulate access to personal information. Only employees who need this information to perform their duties and authorized personnel from service providers acting on our behalf are granted access. These individuals are bound by strict contractual confidentiality obligations, and failure to comply may result in legal liability or termination of their relationship with us. Access logs for personal data are recorded and audited regularly. For employees requiring access to sensitive personal information, their access rights must be approved by relevant managers. All access is logged, and technical measures are in place to prevent unauthorized access, modification, copying, or downloading of personal information.
3. The security of your personal payment information is of paramount importance to us. Consequently, we are dedicated to continually enhancing the protection of your personal payment information. We implement rigorous security measures, including comprehensive encryption during both storage and transmission, to prevent unauthorized access, use, or disclosure of your information. Furthermore, access to certain encrypted data is restricted exclusively to the user, ensuring an additional layer of security.
4. We will strictly screen business partners and service providers, incorporating stringent payment information protection requirements into our business contracts, audits, assessments, and other collaborative activities.
5. The company will issue and implement data security management specifications internally to clarify the protection standards and requirements for user data (including user personal payment information).
6. We will conduct comprehensive security and privacy protection training courses, assessments, and awareness programs to enhance our employees' understanding of the critical importance of safeguarding personal information.

Credit Cards, Debit Cards, and Bank Account Information

Our third-party payment processor will verify your billing information against the payment account details. If there is a discrepancy, the corresponding payment method will be declined. MathQ technical representatives will review all violations. For further details, please refer to our “Payment Guideline”.

Funds Transfers

For specific regions and currencies, MathQ partners with third-party providers to facilitate secure fund transfers to MathQ settlement accounts. In such cases, your payment will be directed to a bank account held by the service provider in your country or region. The service provider's name will appear in the transfer account details provided to you for payment. The provider will securely process the payment and subsequently transfer the funds to MathQ.

Personal Information Security Incident Notification and Response

Please be notice that while we have implemented reasonable measures to protect your information, no website, Internet transmission, computer system, or wireless connection is entirely secure. In the event of a personal information security incident, we will promptly notify you in accordance with relevant laws and regulations. This notification will include the nature and potential impact of the incident, the measures we have taken or will take to address it, recommendations for mitigating risks on your own, and any remedial actions available to you. We will communicate these details through email, letter, phone call, push notification, or other means. If individual notification is impractical, we will issue a public announcement using reasonable and effective methods. Additionally, we will proactively report the handling of personal information security incidents as required by regulatory authorities.